Thursday, October 29, 2009

Try a Little TLC??

The Post Office has started selling Hallmark cards as a way to increase their revenue. Perhaps a better idea would be.... decent customer service.

For the past year, I have made several trips per week to the local post office. It's amazing how for the past 15 years I counted on the nice route carrier picking up our mail every afternoon, or on someone else carrying it to the nearest drop box! Now that I am the sole user of mailing services, that little job has fallen to me again.

I discovered in the first two weeks that I did not want to go to the window. I don't know if the clerks are "working to the rule" of if they are just incredibly slow, but the worst customer service in town is at the postal window. I have been in there on afternoons when there are more than 10 people standing in line and only one clerk - with no apparent plans for calling someone to the front to clear out the back up.

Many moons ago I switched to using the Automatic Postal Center machine. I can purchase stamps and mail large envelopes in literally seconds and be out of the post office, in less time than the clerk could wait on one person.

There is a down side to the machines if you just want a stamp. The machines only sell sheets of stamps and one must use a credit or debit card, but doing it yourself is definitely faster and you don't have to deal with a rude clerk. All of the PO's in our area have replaced their older style stamp machines with the APC's, so I may never again see a clerk.

Wonder if I can pay for my Hallmark card at the machine?